Terms & Condition

These Terms & Conditions for Carbon Footie Pty Ltd for Residential Customers and products supplied and installed as per Contract of Sale.
Payment Terms
Carbon Footie terms are strictly COD – Cash on Delivery. Delivery is defined as the product being installed and commissioned.
You must pay Carbon Footie the purchase price in Australian Dollars for the goods specified in the Contract of Sale or the Tax Invoice plus GST (Goods and Services Tax) if the price does not include GST.
Deposits
The deposit paid is non-refundable unless Carbon Footie agrees otherwise in writing.
Exceptions apply where contract is subject to cooling off periods, or other statutory obligations.
Defaults in Payment
Our terms must be strictly adhered to, unless prior agreement is made in writing. Should you fail to make due payment for the product, then we may, without prejudice to any other rights we may have, suspend credit, withhold delivery, disconnect any installed product and take steps to recover monies and / or the Products.
All expenses incurred in taking such action shall be paid by you. If the balance of the Purchase Price required remains unpaid, interest shall be charged at the rate of 20 % per annum commencing on the date of the delivery of the Product and continuing until we receive payment in full. Upon receiving all monies due there will be a minimum reconnection fee charged of $200 + GST on any disconnected product.
Payments made Via Credit Card
We accept Master Card and Visa Card only, a processing fee of 1.5% + GST is payable on all transactions made by credit cards.
Title, Finance for Products
Any customer making use of any finance facility must refer to any financiers Terms and Conditions, the customer agrees that they in no way hold Carbon Footie and its Staff, Directors, Sub-Contractors and affiliated persons liable for any loss or damage suffered by the Customer in respect of the Finance.
The customer agrees that they have recourse only against the Installation Company and Supplier in respect of the product itself, the installation of the product or any other matter relating to the product and will not hold any financier or any other party liable for any loss or damage suffered by the Customer in respect of the product. The Customer agrees that if a dispute arises with respect to the product or installation, they must resolve the dispute with the Installation Company and will not withhold payment. Where a credit or refund is due, this will be settled after the fact.
Risk and Ownership
Until Carbon Footie receives payment of the total amount payable by the customer for the system, as detailed on the Contract of Sale Document, Carbon Footie remains the legal and beneficial owner of the System with full power to resell and regain possession thereof in the event of the Customer’s default in payment of the purchase price.
Termination
Where a product has been received by Carbon Footie from their supplier, 25% of the total contract price is non-refundable, should the customer cancel this contract. Exceptions apply where contract is subject to cooling off periods, or other statutory obligations.
Carbon Footie reserves the right to terminate the agreement at any time.
Due to the unpredictability of the STC market, and only prior to product supply and installation, if the value of STC market price falls by 10%, then Carbon Footie may, without prejudice to any other rights we may have, terminate the contract. Full refund of deposit will be refunded to the customer within 60 days from the date of the contract termination. Or you, the customer must remit the difference of the current STC market price, this must be agreed in writing.
You, the customer, indemnify Carbon Footie and its Staff, Directors, Sub-Contractors and affiliated persons against any loss, damage or consequence resulting from termination of the contract that may occur due to circumstances beyond the control of Carbon Footie.
Delivery and installation
A Rebooking fee will apply of $150.00 with less than 24hours notice given, prior to installation date
Delivery of Goods, any period or date for delivery of the Product stated by us is intended as an estimate only and is not contractual commitment. We will use our best reasonable endeavors to meet any estimated dates for delivery and installation of the Product. We may engage independent contractors to provide any materials or labour.
Switchboard and Solar Metering
If the customer’s switchboard does not comply with current safety standards or otherwise requires replacement or upgrade the cost of replacement or upgrade is payable by the Customer.
Carbon Footie will notify the Customer’s electricity distributor and, where applicable, electricity retailer of the installation of the customers system. The Customer’s electricity meter will be replaced as required by the Customer’s electricity supplier. The customer agrees that Carbon Footie are not responsible for metering, and indemnify Carbon Footie against any cost, assumed or proven loss, or damages with relation to metering.
Government Rebates / Incentives
Where a government program providing subsidies and incentive is significantly changed or cancelled, the contract may be cancelled prior to product supply and installation, at Carbon Footie’s discretion. A full refund of monies will be remitted to the Customer within 60 days from this termination event occurring.
It is the customer’s responsibility to follow the processes required by ORER (Office of Renewable Energy Regulator) or Clearing House or governing bodies or any third party, as necessary in order to redeem any Rebate that may be awarded to any installation of product supplied by Carbon Footie. You, the customer, indemnify Carbon Footie and its staff, Directors, sub-contractors and affiliated persons against any loss, damage or consequence resulting from changes that occur to circumstances beyond the control of Carbon Footie.
Where the Customer has elected to assign their right to their created STC (Small Scale Technology Certificate) to Carbon Footie; the customer agrees to complete all such prescribed forms and perform all such actions to give effect to the assignment of STC’s to Carbon Footie.
You acknowledge that any delays or changes to the REC program, the clearing house, financial agreements with third parties or other factors outside of Carbon Footie’s control are the responsibility of you, the customer. You, the customer, indemnify Carbon Footie and its staff, Directors, sub-contractors and affiliated persons against any loss, damage or consequence resulting from changes that occur to circumstances beyond the control of Carbon Footie.
Information
Information regarding government assistance schemes, feed-in tariffs and other programs is believed to be correct at time of publication, but this information can change quickly.
Carbon Footie is not responsible for any inaccuracies, or for any losses caused by third parties, or changes for government assistance schemes, feed-in tariffs or other programs.
From time to time, Carbon Footie may communicate information to the Customer which it receives from third parties including the government. Whilst Carbon Footie will not be held liable for any misrepresentations or actions of third parties in respect of this information and Customers should inquire as to the validity and accuracy of any such information and in particular government schemes and cost of meter change over.
Any projections of future financial performance have been prepared in good faith, but are for illustrative purposes only; Customers are encouraged to seek their own financial advice with regard to the potential financial returns associated with their System.
Product Warranty
Any product warranty will be provided by the manufacturer.
All requests for service under these extended warranties must be made by contacting Carbon Footie Pty Ltd on 1300 897 441
Labour Warranty
Carbon Footie warrant to you, the original purchaser, that our workmanship in the installation of the Product will be free from defects under normal use for a period of 1 (one) calendar year from date of install.
It is your responsibility to provide proof of initial installation of the Product for warranty purposes.
Carbon Footie may engage independent contractors to provide any materials or labour, Carbon Footie will not be liable for any indirect or consequential loss or damage arising from any fault with our or independent contractor’s workmanship.
Tiles and Roof Leaks
Due to the venerable nature of tiles and their being prone to damage, Carbon Footie advises the supply of replacement tiles. It is the responsibility of you the customer to make available replacement tiles as required at the time of installation of any Product. Contractor will advise you should any damage to any tiles take place at the time of installation. If NO replacement tiles have been provided, you the home owner will be responsible for repair of the damaged tile(s). Carbon Footie will not be liable for any indirect or consequential loss or damage arising from any fault with replacement or non-replacement of tiles. In the event of a claim we will decide on the course of action to be taken. Claims will only be considered up to and including (3) months from date of installation.
Warranties do not apply in any of the following circumstances;-
The customer (or any third party), interfering with the installation or the system, or using the system in a manner contrary to the manufacturer’s or Carbon Footie’s directions for use.
If the customer sells their home
Any damage to the System which occurs as a consequence of inclement and /or severe weather, fire, lighting strikes, peril, explosion, act of GOD or other like cause;
Any damage to the System due to accident, negligence, misuse, theft or vandalism:
Any damage to the System to faults in equipment owned or used by the Customer;
Unauthorized alterations, additions or tampering of the system;
Where the System has been relocated;
Other events beyond control of Carbon Footie;
Use of the System beyond specification or design including electrical power, temperature, humidity or dust;
The system is sold by the Customer to a third party; or
The System is repaired by any third party not approved by Carbon Footie.
Carbon Footie shall not be liable for any indirect or consequential loss or damage arising from any fault with our or independent contractor’s workmanship.
Disclaimer regarding performance
Carbon Footie does not guarantee performance of the product other than extending the manufacturers performance warranty.
Carbon Footie acknowledges that some houses may not have optimum positioning for the Product and acknowledges that customers will still want the Product installed with the understanding the performance may be compromised in certain situations.
Exclusions
It is your responsibility to ensure that the existing roof or mounting structures where the Products is to be installed has adequate structural integrity and is fit and proper for the purpose of attaching the Product. We will not be responsible for any claim arising from any breach by you of this clause. We will also be entitled to refuse to install the Product if we consider that the existing roof or mounting structure does not comply with the requirements of this clause.
Governing Law
The contract shall be governed by the laws of the State of Western Australia. Any disputes that cannot be resolved by consultation between the customer and Carbon Footie will be heard in the appropriate federal and state courts.

2/213 Balcatta Rd, Balcatta WA 6021 – Tel: 1300 897 441